American Express Digital LabsNew York, NY
Leading AI personalization and membership products inside the Amex mobile app. Built and mentored a team of product managers across membership and AI initiatives.
- Dining & Hotel RecommendationsAI-powered personalization built from spend patterns, location signals, and explicit preferences. Dining inventory from Resy, hotels from Amex Travel. Available in the Amex Mobile App.2024 →
- Carbon Emissions TrackerData-driven sustainability feature tied to actual transaction data rather than estimates. 7,300+ tons of CO₂ abated over the program's first two years.2022–2023
- Amex Token ServiceScaled payment tokenization infrastructure from $100M to $1.1B in annual transaction volume through feature development, API optimization, and merchant adoption.2019–2021